Job Opportunities
The Timbers Club staff is our most important asset and is what makes our members feel at home. We pride ourselves in offering kindness and professionalism while addressing our members by name and attending to their needs.
Our current job openings include:
- Front Desk Supervisorfull time
DEPARTMENT: Member Services
REPORTS TO: Member Services Manager
DIRECT REPORTS: Dotted line to Club Assistants and Concierge
STATUS: Exempt, Full-time, Regular
HIRING RANGE: Position range starting at $21.00/hour plus “other pay”
GENERAL BENEFITS: M/D/V, 401(k), Life Insurance, Sick Pay, Holidays (double pay), Bonus potential, Wellness Bonus/Ski Pass. See Benefit Summary for the full list. Benefits may be subject to general applicable eligibility, waiting period, or other requirements and conditions.
POSITION SUMMARY
The Front Office Supervisor provides oversight of the Front Office and Member services. This position is responsible for all Front Desk duties and supervising Club Assistant functions as they pertain to the day-to-day operation of the club, including, but not limited to check in/check out, maintaining current reports at the desk, expediting transportation.
DUTIES AND RESPONSIBILITIES
Responsible for ensuring processing of member arrivals, departures, and folio management.
Coordinate and efficiently execute Member transportation with the Club Assistants.
Identify and document all Member requests and expectations in a timely manner.
Keep activity logs updated and ensure proper follow-up.
Ensure that all reports and forms are completed each shift.
Communicate to all departments necessary information appropriately and effectively.
Assist with Member arrivals including transportation, luggage delivery, owner storage, and touring Members through the Club and their individual residences.
Provide Member and guest orientation as detailed in daily job duties and with personalization to ensure the experience is positive for you and the Member and future Club sales.
Responsible for making key decisions as they pertain to member satisfaction and the overall well being of the Club.
Execute maintenance requirements in absence of Maintenance Department representative.
Responsible for delivery of Member newspapers, and amenities as requested.
Maintain a house bank/petty cash.
Maintain extensive knowledge of the towns of Snowmass Village and Aspen.
Must be knowledgeable of all safety and emergency procedures.
Other duties as assigned.QUALIFICATIONS
Previous Front Office/Member Services experience in luxury hotel or residences.
Bachelor’s Degree from four-year college/university; or one to two years experience and/or training; or equivalent combination of education and experience.
Valid driver’s license and clean driving record to be checked through insurance.
Effectively communicate both verbally and written in English, with all levels of members, guests, and staff in an attentive, friendly, courteous and service
oriented manner. Bilingual (Spanish) a plus.
Computer proficiency – Microsoft Office, RDP (preferred)
Ability to do several tasks at one time and maintain consistency, efficiency and uphold high standards of cleanliness, order and organization.
Available to work flexible schedule, including nights, early mornings, weekends and holidays based on Timbers Club occupancy and needs.
Ability to take and follow directions and respond to multiple demands in a fast-paced environment.
Accuracy, attention to detail, and professionalism are mandatory while performing all duties and in contact with members, guests, staff and vendors.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Primary work environment is indoors (Club Lobby, back office, etc).
Ability to stand for long periods of time.
Ability to climb stairs, bend over, reach and stretch to load heavy objects; move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
May work outdoors with adverse conditions with exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
Driving Timbers Club vehicles in varying weather conditions including snow, ice and rain.
Mobility within the entire Timbers Club property.TOOLS AND EQUIPMENT:
Telephone, computer, monitor, keyboard, printer.
Copy and scanner, fax machine.
Office supplies and equipment
Keys and radio - Club Assistantfull time
This position is to provide maximum levels of personalized service, shuttle transportation, luggage handling and storage, and other designated services in accordance with the goals, standards and mission of Timbers Club.
SALARY RANGE & GENERAL BENEFITS: $19.00 per hour + built-in-gratuities; Seasonal, Parttime Benefits: Sick Pay, Holiday Double Pay, Bonus potential, Wellness Bonus/Ski Pass. For Seasonal, Fulltime, health and life insurance is also available. See Benefit Summary for full list. Benefits may be subject to general applicable eligibility, waiting period, or other requirements and conditions.
QUALIFICATIONS
Valid driver’s license and clean driving record to be checked through insurance; CDL is not required.
18 years of age to be a covered driver through insurance.
Effectively communicate both verbally and written in English, with all levels of members, guests, and staff in an attentive, friendly, courteous and service oriented manner. Bilingual a plus.
Available to work flexible schedule, including nights, early mornings, weekends and holidays based on Timbers Club occupancy and needs.
Service Industry Background preferred.
Ability to take and follow directions and willingness to help.
Accuracy, attention to detail, and professionalism are mandatory while performing all duties and in contact with members, guests, and staff.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Ability to climb stairs, bend over, reach and stretch to load heavy luggage on to bell carts and into vehicles, including bicycles onto bike racks on vehicles.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
Push, pull bell carts and use hand trucks to move rolling wardrobes.
Driving Timbers Club vehicles in varying weather conditions including snow, ice and rain.
Regularly work outdoors with adverse conditions with exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
Mobility within the town of Snowmass Village and the City of Aspen and the entire Timbers Club property. - Housekeeperfull time
This position will perform all functions as they pertain to the cleanliness and upkeep of the residences, common areas and Timbers Club property as a whole. Housekeepers will provide the best and friendliest service to our members, guests and staff.
HIRING RANGE & GENERAL BENEFITS: $21.00 per hour + built-in-gratuities; Seasonal, Parttime Benefits: Sick Pay, Holiday Double Pay, Bonus potential, Wellness Bonus/Ski Pass. For Seasonal, Fulltime, health and life insurance is also available. See Benefit Summary for full list. Benefits may be subject to general applicable eligibility, waiting period, or other requirements and conditions.
QUALIFICATIONS:
Previous housekeeping experience preferred.
Ability to communicate; basic understanding of English preferred.
Experience working with the public.
Available to work flexible schedule, including weekends and holidays.
Ability to do several tasks at one time and maintain consistency, efficiency and uphold high standards of cleanliness, order and organization.WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:
The primary work areas are the residences with kitchen, bedroom(s), bathroom(s), etc; property hallways, stairways, and elevators; housekeeping office, and housekeeping closets; outbuildings; lounge; administration offices; gym; and other areas of Timbers Club property, including the outdoor grounds.
Regularly pass through outdoors with adverse conditions with exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
Extensive contact with cleaning chemicals and other tools required for cleaning units and other areas of Timbers Club property.
Standing, bending, stooping, kneeling, twisting, reaching, stretching, pushing, pulling, lifting, carrying, walking, climbing stairs and other repetitive movements; up to 50 pounds.
Strong attention to detail and ability to multitask.
Ability to walk long distances and be on feet most of the day.